It’s Not Medical Outcomes That Drive Patients’ Hospital Reviews

By Amy Norton
HealthDay Reporter

FRIDAY, Feb. 28, 2020 (HealthDay News) — Rave on line critiques about a clinic continue to be may perhaps not indicate substantially about the precise health care care there, if a new analyze is any indication.

Researchers located that throughout U.S. hospitals, individual-gratification scores were being extra dependent on “hospitality” components — like pleasant nurses, silent rooms and fantastic food stuff — than on challenging actions of overall health care good quality.

At hospitals with the lowest dying fees, individual gratification tended to be increased, but only by a small total, the analyze located. As an alternative, silent, convenience and pleasant workers were being substantially much better influences.

It really is not specifically astonishing: Individuals know whether or not their food stuff is palatable, their place is comfy or clinic staffers are responsive, pointed out Cristobal Young, the guide researcher.

“Individuals front-stage components are visible

Read More